Information Collection and Use

Information Collection

UK Auction Help is the sole owner of the information collected on UK Auction Help. UK Auction Help collects information from our users at several different points on our Web site.

Registration

Members of the Fair Trader Scheme must first complete the registration form. During registration a user is required to give a valid email address, auction user ID and feedback rating. We use this information to verify the users compliance with the Fair Trader Scheme membership requirements so we can list them as scheme members on the site. It is optional for the Fair Trader Scheme Applicant to provide information such as his/her name, where they found out about the scheme & other information they feel might be beneficial to the application process. We use this information for statistical purposes only.

Mailing List

Any visitor to the site can sign up to receive a periodical news letter by email, all that is required is a valid email address.

Information Use

Cookies

A cookie is a piece of data stored on the user's computer tied to information about the user.

Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies, nor can we access any data obtained from their use, once we have given permission for them to set cookies for advertising.

Third Party Advertising

The ads appearing on this Web site are delivered to users by our Web advertising partners. Information about users' visit to this site, such as number of times they have viewed an ad (but not user name, address, or other personal information), is used to serve ads to users on this site.

This privacy statement covers the use of cookies by UK Auction Help only and does not cover the use of cookies by any advertisers.

Log Files

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses are tied to personally identifiable information to enable our Web-based service. We use an analysis utility called AWStats that uses log files to analyze traffic and user movement.

Communications from the Site

Account Activation

We send all new Fair Trader Scheme & Mailing list applicants a welcoming email to verify password and username, and that the e-mail address they have provided is in fact a valid e-mail address.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. We reserve the right to send an e-mail to our users if, for instance, if our service is temporarily suspended for maintenance. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email, in accordance with the users wishes.

Newsletters

Fair Trader Scheme Account Information

Sharing

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Links

This Web site contains links to other sites. Please be aware that we, UK Auction Help, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Surveys

From time-to-time our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Anonymous survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users' personally identifiable information is not shared with third parties unless we give prior notice and choice.

Chat Rooms, Message Boards, and Public Forums

Please keep in mind that whenever you voluntarily disclose personal information online - for example on message boards, through e-mail, or in chat areas - that information can be collected and used by others. In short, by posting personal information online that is publicly accessible, you may receive unsolicited messages from other parties in return.

Security

This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line.

Correcting/Updating/Deleting/Deactivating Personal Information

If a user's personally identifiable information changes (email), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can usually be done by emailing our Customer Support at admin@ukauctionhelp.co.uk.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a notice on our Web site for 30 days. 

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at: admin@ukauctionhelp.co.uk